Privacy Policy

1. Introduction

House of Velvet, Inc. ("we," "us," or "our") operates the Velvet platform ("Service"), an AI-powered adult entertainment service that provides interactive, fictional chat experiences.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using Velvet, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Account and Authentication Data

• Internal user ID (anonymous account by default)
• Optional linked email address
• Optional Sign in with Apple identity token (used during auth flow)

Profile and Onboarding Data

• Name
• Gender identity selection
• "Interested in" selection
• Preferred age ranges
• Vibe/preferences selections
• 18+ confirmation flag

User-Generated Content

• Chat messages sent by the user (text and optional media)
• Chat metadata (chat/avatar IDs, timestamps, read status)
• Actions such as likes, blocks, reports, favorites, photo unlock activity

Subscription and Credits Data

• Premium entitlement status
• RevenueCat app user ID mapping
• Credit balance/history and spend events
• Purchase/restore status and related subscription metadata

Push Notification Data

• Push permission state
• Expo push token
• Notification preference settings/history

Diagnostics and Usage Telemetry

• App analytics events (screen views, feature usage, paywall events, etc.)
• Session ID
• Device/app metadata (platform, OS version, app version/build, device type/model)
• Crash/performance diagnostics and replay telemetry (with text masking configured)

Sensitive and Adult Content

Velvet provides fictional adult content. Chat interactions may contain erotic or sexually explicit material. While we do not require you to submit sensitive personal data, you may voluntarily choose to discuss or generate adult themes through the Service. Such content is processed securely and never sold or shared for advertising purposes.

3. How We Use Your Information

We use your data to:

• Provide and maintain the Service
• Enable AI-powered interactions
• Improve and personalize your experience
• Manage your account and process transactions
• Respond to support requests and security alerts
• Analyze usage trends and train AI models in aggregate, anonymized form
• Comply with legal obligations

We do not use your personal conversations for targeted advertising.

4. Third-Party Services

Yes, data is transmitted to service providers used to run app functionality. We do not use ad network SDKs in this app, and we do not share data for third-party advertising.

5. Data Security

We use encryption, secure connections (HTTPS), and access controls to protect your information. No system is 100% secure, but we continually monitor and improve our security posture.

6. Data Retention

We retain data only as long as necessary for Service functionality, compliance, or analytics. Chat logs may be stored in anonymized form to improve AI performance and safety systems. You may request deletion of your account or chat history at any time.

7. Your Privacy Rights

Depending on your location, you may have rights to:

• Access – Obtain a copy of your personal information.
• Correction – Update inaccurate data.
• Deletion – Request erasure of your personal data.
• Portability – Receive your data in a portable format.
• Objection – Object to specific processing activities.

Requests can be submitted to privacy@velvet.im. We may require verification of identity before fulfilling requests.

8. Cookies and Tracking

We use cookies to maintain sessions, remember preferences, and measure performance. You may disable cookies in your browser, though this may limit certain features.

9. Age Restrictions

Velvet is strictly for users 18 years or older. We do not knowingly collect data from individuals under 18. If we learn that we have collected personal data from a minor, we will delete it immediately.

10. Safety and Mental-Health Policy

Velvet is not a mental-health or counseling service. If you experience distress, loneliness, or thoughts of self-harm, do not rely on the Service. Please contact the 988 Suicide and Crisis Lifeline (US) or your local emergency hotline. We may review anonymized interactions to detect potential risk patterns solely to improve user safety.

11. International Data Transfers

Your information may be transferred to and processed in the United States or other jurisdictions where our partners operate. We ensure appropriate safeguards are in place consistent with GDPR and international privacy standards.

12. Changes to This Policy

We may update this Privacy Policy periodically. When changes are material, we will notify users via the Service or email. Your continued use constitutes acceptance of the updated version.

13. Contact Information

If you have questions about this Privacy Policy, please contact us:

14. California Privacy Rights (CCPA)

California residents have the right to know what personal information we collect, request deletion, and opt out of sale or sharing of data. Velvet does not sell personal information. For CCPA inquiries, email privacy@velvet.im with "CCPA Request" in the subject line.

15. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the GDPR:

• Access, rectification, erasure, restriction, portability, and objection
• Withdrawal of consent at any time
• Right to lodge a complaint with your local supervisory authority

We rely on your consent and legitimate interest to process data as described above.