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Privacy Policy

Effective Date: December 17, 2024
Last Updated: December 17, 2024

1. Introduction

House of Velvet, Inc. ("we," "us," or "our") operates the Velvet platform ("Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. Please read this Privacy Policy carefully.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Use our chat services
  • Contact us for support
  • Subscribe to our newsletter or marketing communications

Usage Information

We automatically collect certain information when you use our Service, including:

  • Device information (IP address, browser type, operating system)
  • Usage patterns and preferences
  • Chat logs and interaction data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Service
  • Improve and personalize your experience
  • Process transactions and manage your account
  • Communicate with you about updates, security alerts, and support
  • Analyze usage patterns to improve our AI models
  • Comply with legal obligations

4. Third-Party Services

Our Service integrates with the following third-party providers:

Supabase: We use Supabase for backend infrastructure, database management, and user authentication. Supabase processes your data in accordance with their privacy policy.
OpenAI: We use OpenAI's technology to power our AI chat functionality. Your conversations may be processed by OpenAI's systems to generate responses.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Chat logs may be retained to improve our AI models and service quality.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your personal information in a structured format
  • Objection: Object to the processing of your personal information

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Service. You can control cookie preferences through your browser settings, though this may affect Service functionality.

9. Age Restrictions

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

House of Velvet, Inc.

4689, 1007 N Orange St. 4th Floor

Wilmington, DE, New Castle, US, 19801

13. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and disclose about you.

14. European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict, port, and object to the processing of your personal information.