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Support

Need Help?

We're here to help! If you have any questions, concerns, or issues with Velvet, please don't hesitate to reach out to our support team.

Email Support

Send us an email and we'll get back to you as soon as possible:

supp.ortbot@velvet.im

When contacting support, please include:

  • Your account email (if applicable)
  • A detailed description of the issue
  • Any error messages you've received
  • Screenshots if relevant

For billing inquiries, please mention "Billing" in your subject line.